Telecom Audit : A Complete Cost-Reduction Strategy for Your Corporate Telecommunications Bills

Format: Paperback
Pub. Date: 2003-01-23
Publisher(s): McGraw-Hill Professional
  • Free Shipping Icon

    Free Shipping on all Orders Over $35!*

    *excludes Marketplace items.

List Price: $65.95

Buy New

Usually Ships in 5-7 Business Days

Rent Textbook

Select for Price
There was a problem. Please try again later.

Rent Digital eBook

Online: 1825 Days
Downloadable: Lifetime Access

Used Textbook

We're Sorry
Sold Out

This item is being sold by an Individual Seller and will not ship from the Online Bookstore's warehouse. The Seller must confirm the order within two business days. If the Seller refuses to sell or fails to confirm within this time frame, then the order is cancelled.

Please be sure to read the Description offered by the Seller.


Statistics show that many telecommunications firms have more than a 30% error rate on the monthly bills they send out! That's why this reference is a "must read" for anyone involved in telecom expenditure--it tells how to neutralize those discrepancies--and dramatically reduce your business overhead without reducing service. The author helps you analyze your existing systems, identify excessive charges, and act to minimize costs. Learn how to: * Access bills to find out if you're overpaying * Conduct ROI analysis for your communications systems * Negotiate with service providers for the best prices possible * Understand where and how to get the best price from vendors * Grasp the effects of deregulation, taxes, tariffs, and more

Author Biography

Missy Sue Mastel, CPA is the President/Founder of Mass-Tel Communications, a company that helps corporations optimize their telecommunications budget. Since its establishment less than five years ago, Mastel’s company has saved and refunded client businesses more than $6 million in telecom costs and has helped three international telecommunications service providers to expand their market and improve their customer service. A resident of San Francisco, CA, Ms. Mastel holds degrees in accounting, international business management, and theology from Georgetown University and is a member of the AICPA and the California Association of Accounting Professionals. She is an alumna of KPMG and is certified by numerous telecom agencies and service providers throughout the world.

Table of Contents




List of Telecom Acronyms

Chapter 1: Introduction

Chapter 2: The Black Hats and the White Hats

Chapter 3: Demystifying Your Phone Bill

Chapter 4: Managing Your Local Phone Bill

Chapter 5: Optimizing Local Services

Chapter 6: Long-Distance Auditing

Chapter 7: Toll-Free Services

Chapter 8: Auditing Contracts

Chapter 9: Wireless

Chapter 10: Taxes and Surcharges

Chapter 11: Using Technology to Save Money: Access Technologies

Chapter 12: Using Technology to Save Money: Transport Technologies

Chapter 13: Performing a Cost-Benefit Analysis

Chapter 14: International Considerations

Chapter 15: Conclusion

Appendix A: Common Uniform Service Order Codes

Appendix B: Audit Plan

Appendix C: Worksheet for Rough Comparison of Long-Distance Plans

Appendix D: A Brief View of Current International Telecom Trends

Appendix E: List of Reliable Vendors and Consultants

Appendix F: Managing Your Issues with the LEC

Appendix G: Erlang Table

Appendix H: Glossary

Appendix I: Bibliography


An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.