Telecom Audit : A Complete Cost-Reduction Strategy for Your Corporate Telecommunications Bills
by Mastel, M. S.Format: Paperback
Pub. Date: 2003-01-23
Publisher(s): McGraw-Hill Professional
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Summary
Statistics show that many telecommunications firms have more than a 30% error rate on the monthly bills they send out! That's why this reference is a "must read" for anyone involved in telecom expenditure--it tells how to neutralize those discrepancies--and dramatically reduce your business overhead without reducing service. The author helps you analyze your existing systems, identify excessive charges, and act to minimize costs. Learn how to: * Access bills to find out if you're overpaying * Conduct ROI analysis for your communications systems * Negotiate with service providers for the best prices possible * Understand where and how to get the best price from vendors * Grasp the effects of deregulation, taxes, tariffs, and more
Author Biography
Missy Sue Mastel, CPA is the President/Founder of Mass-Tel Communications, a company that helps corporations optimize their telecommunications budget. Since its establishment less than five years ago, Mastel’s company has saved and refunded client businesses more than $6 million in telecom costs and has helped three international telecommunications service providers to expand their market and improve their customer service. A resident of San Francisco, CA, Ms. Mastel holds degrees in accounting, international business management, and theology from Georgetown University and is a member of the AICPA and the California Association of Accounting Professionals. She is an alumna of KPMG and is certified by numerous telecom agencies and service providers throughout the world.
Table of Contents
Foreword Preface Acknowledgments List of Telecom Acronyms Chapter 1: Introduction Chapter 2: The Black Hats and the White Hats Chapter 3: Demystifying Your Phone Bill Chapter 4: Managing Your Local Phone Bill Chapter 5: Optimizing Local Services Chapter 6: Long-Distance Auditing Chapter 7: Toll-Free Services Chapter 8: Auditing Contracts Chapter 9: Wireless Chapter 10: Taxes and Surcharges Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Acknowledgments List of Telecom Acronyms Chapter 1: Introduction Chapter 2: The Black Hats and the White Hats Chapter 3: Demystifying Your Phone Bill Chapter 4: Managing Your Local Phone Bill Chapter 5: Optimizing Local Services Chapter 6: Long-Distance Auditing Chapter 7: Toll-Free Services Chapter 8: Auditing Contracts Chapter 9: Wireless Chapter 10: Taxes and Surcharges Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Chapter 1: Introduction Chapter 2: The Black Hats and the White Hats Chapter 3: Demystifying Your Phone Bill Chapter 4: Managing Your Local Phone Bill Chapter 5: Optimizing Local Services Chapter 6: Long-Distance Auditing Chapter 7: Toll-Free Services Chapter 8: Auditing Contracts Chapter 9: Wireless Chapter 10: Taxes and Surcharges Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Chapter 3: Demystifying Your Phone Bill Chapter 4: Managing Your Local Phone Bill Chapter 5: Optimizing Local Services Chapter 6: Long-Distance Auditing Chapter 7: Toll-Free Services Chapter 8: Auditing Contracts Chapter 9: Wireless Chapter 10: Taxes and Surcharges Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Chapter 5: Optimizing Local Services Chapter 6: Long-Distance Auditing Chapter 7: Toll-Free Services Chapter 8: Auditing Contracts Chapter 9: Wireless Chapter 10: Taxes and Surcharges Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Chapter 7: Toll-Free Services Chapter 8: Auditing Contracts Chapter 9: Wireless Chapter 10: Taxes and Surcharges Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Chapter 9: Wireless Chapter 10: Taxes and Surcharges Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Chapter 11: Using Technology to Save Money: Access Technologies Chapter 12: Using Technology to Save Money: Transport Technologies Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Chapter 13: Performing a Cost-Benefit Analysis Chapter 14: International Considerations Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Chapter 15: Conclusion Appendix A: Common Uniform Service Order Codes Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Appendix B: Audit Plan Appendix C: Worksheet for Rough Comparison of Long-Distance Plans Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Appendix D: A Brief View of Current International Telecom Trends Appendix E: List of Reliable Vendors and Consultants Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Appendix F: Managing Your Issues with the LEC Appendix G: Erlang Table Appendix H: Glossary Appendix I: Bibliography Index
Appendix H: Glossary Appendix I: Bibliography Index
Index
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