Sport Promotion and Sales Management

by
Format: Hardcover
Pub. Date: 2002-02-01
Publisher(s): Human Kinetics
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Summary

Aspiring and practicing sport business professionals will learn winning strategies and techniques for promoting and selling the sport product in >Sport Promotion and Sales Management.> In the first comprehensive book of its kind, leading experts from the classroom and sport business offer unprecedented insight and experiential data to help readers become well versed in sport promotion and sales.The authors, Richard L. Irwin, EdD, William A. Sutton, EdD, and Larry M. McCarthy, PhD, provide the theoretical underpinnings of sport promotion and sales while including practical examples and testimonials from the sport marketplace, allowing the student to more easily comprehend the subject matter. Examples are culled from the authors' years of professional consultation with a variety of sport enterprises including the NFL, NBA, NHL, and LPGA. Students will find the most up-to-date and insightful cases and analogies on topics such as direct and indirect sales techniques, advertising, community relations, and customer service.The text also includes a thorough and contemporary discussion of the prevailing global issues confronting modern-day sport promoters, including the profound impact of multicultural considerations on marketing communications. Topics range from the design and execution of multilingual advertising and sales campaigns to the challenges confronting sport sponsorship managers in numerous countries around the world. In addition, the book features--chapter opening objectives and key terms that highlight important vocabulary and concepts for students;-chapter closing discussion questions and learning enrichment activities that allow instructors to reinforce key points and help students apply what they've learned;-practitioner perspectives, including firsthand advice and discussions of promotion and sales issues affecting today's sales and marketing professionals; and-an overall emphasis on direct and indirect sales techniques.In >Sport Promotion and Sales Management,> students, teachers, and professionals alike will find the most relevant and practical sport business information available. It is a complete text filled with up-to-date information that will give students and professionals interested in sport a competitive edge in any future venture.

Author Biography

Larry M. McCarthy is an associate professor of management at the W. Paul Stillman School of Business at Seton Hall University where he teaches in the Center for Sport Management.

Table of Contents

Foreword ix
Preface xi
Acknowledgments xiii
Introduction to Sport Promotion and Sales
1(26)
Chapter Objectives
1(1)
Key Terms
2(1)
Pregame Introductions
2(1)
Distinguishing Promotion From Marketing
2(14)
Integrated Promotional Agendas
16(2)
Planning and Managing the Campaign
18(4)
Rationale for the Study of Sport Promotion and Sales
22(2)
Postgame Wrap-Up
24(1)
Discussion Items
24(1)
Learning Enrichment Activities
25(2)
Theoretical Foundations for Effective Sport Promotion and Sales
27(26)
Chapter Objectives
27(1)
Key Terms
28(1)
Pregame Introductions
28(1)
Defining Communication
28(13)
The Receiver
41(3)
The Integrated Marketing Communications Model
44(4)
Postgame Wrap-Up
48(2)
Discussion Items
50(1)
Learning Enrichment Activities
50(3)
Incentivizing Sport Consumers
53(28)
Chapter Objectives
53(1)
Key Terms
54(1)
Pregame Introductions
54(1)
Traditional Incentives: Price-Based or Sales Promotions
54(4)
Sport Consumer Behavioral Response Incentives
58(14)
Implementing the Incentive Plan
72(5)
Incentive Plan Checklist
77(1)
Postgame Wrap-Up
78(1)
Discussion Items
78(1)
Learning Enrichment Activities
79(2)
Indirect Promotion and Sales Strategies
81(18)
Chapter Objectives
81(1)
Key Terms
82(1)
Pregame Introductions
82(1)
Indirect Promotion and Selling
82(3)
The Power of Personalities and Recommendations: Testimonials and Endorsements
85(7)
Indirect Personal Selling
92(3)
Customer Service As a Form of Indirect Sales Promotion
95(1)
Postgame Wrap-Up
96(1)
Discussion Items
96(1)
Learning Enrichment Activities
97(2)
Effective Direct Sales Techniques for Sport Organizations
99(40)
Chapter Objectives
99(1)
Key Terms
100(1)
Pregame Introductions
100(1)
Defining Sales
101(9)
The Sales Process
110(17)
Selling Products Unique to the Sport Industry
127(5)
Putting It All Together: The Sales Department
132(3)
Postgame Wrap-Up
135(1)
Discussion Items
136(1)
Learning Enrichment Activities
136(3)
The Role of Advertising in Strategic Brand Communications
139(32)
Chapter Objectives
139(1)
Key Terms
140(1)
Pregame Introductions
140(2)
Advertising
142(1)
Making an Impact
142(3)
The Importance of a Strategic Focus
145(10)
Using Key Brand Associations to Craft a Message
155(8)
Modes of Advertising
163(5)
Postgame Wrap-Up
168(1)
Discussion Items
169(1)
Learning Enrichment Activities
169(2)
Supplying and Manufacturing Media Content
171(34)
Chapter Objectives
171(1)
Key Terms
172(1)
Pregame Introductions
172(1)
Media Suppliers: The Traditional Media Promotion Specialty
173(15)
Retailing Media Content: Rights Fee Agreement
188(2)
Sport Content Manufacturing
190(8)
Bridging the Gap: Media Trade Agreements
198(1)
Targeting and Nurturing Media Consumers
199(1)
Operational Organization
200(2)
Media Promotion Evaluation
202(1)
Postgame Wrap-Up
202(1)
Discussion Items
203(1)
Learning Enrichment Activities
203(2)
The Promotional Role of Sport Sponsorship
205(36)
Chapter Objectives
205(1)
Key Terms
206(1)
Pregame Introductions
206(2)
Sport Sponsorship Platforms
208(3)
Ambush Marketing
211(1)
Sponsorship Levels
212(1)
Sport Sponsorship Management
213(24)
Preparing the Proposal
237(2)
Uncovering Sponsorship Candidates
239(1)
Postgame Wrap-Up
239(1)
Discussion Items
240(1)
Learning Enrichment Activities
240(1)
The Promotional Merits of Licensing
241(24)
Chapter Objectives
241(1)
Key Terms
242(1)
Pregame Introductions
242(2)
Licensing As a Promotion Tool
244(1)
Promotion Through Licensing
244(2)
Promotion of the Licensing Program
246(10)
Profitability
256(4)
Protection
260(3)
Licensing Program Leadership
263(1)
Postgame Wrap-Up
263(1)
Discussion Items
264(1)
Learning Enrichment Activities
264(1)
The Role of Community Relations in Promoting and Selling the Sport Product
265(28)
Chapter Objectives
265(1)
Key Terms
266(1)
Pregame Introductions
266(1)
Real-Life Public Community Relations Efforts
266(5)
The Social Context of Community Relations Programs
271(7)
Community Relations Campaigns in Professional Sport Franchises
278(5)
Establishing Effective Franchise Community Relations Programs in Urban Settings
283(2)
Cause Marketing and Branding
285(3)
Starting a Community Relations Program
288(2)
Postgame Wrap-Up
290(1)
Discussion Items
291(1)
Learning Enrichment Activities
291(2)
Atmospherics As a Sport Promotion Tool
293(30)
Chapter Objectives
293(1)
Key Terms
294(1)
Pregame Introductions
294(1)
What Is Meant by Atmospherics?
294(1)
Atmospheric Management
295(12)
Interactive Atmospherics-Linked Merchandising
307(15)
Postgame Wrap-Up
322(1)
Discussion Items
322(1)
Learning Enrichment Activities
322(1)
The Role of Technology in Sport Promotion and Sales
323(22)
Chapter Objectives
323(1)
Key Terms
324(1)
Pregame Introductions
324(4)
The Internet and Sport Promotion
328(1)
Web Content
329(8)
Extending the Boundaries of the Stadium
337(5)
Postgame Wrap-Up
342(1)
Discussion Items
343(1)
Learning Enrichment Activities
343(2)
Managing Risk in Sport Promotion and Sales
345(36)
Chapter Objectives
345(1)
Key Terms
346(1)
Pregame Introductions
346(1)
Contracts
347(11)
Tort Liability
358(12)
Intellectual Property
370(7)
Legal Advisement and Representation
377(2)
Postgame Wrap-Up
379(1)
Discussion Items
379(1)
Learning Enrichment Activities
380(1)
Aftermarketing: Developing Relationships and Creating Lifetime Value With Customer Service
381(24)
Chapter Objectives
381(1)
Key Terms
382(1)
Pregame Introductions
382(1)
Defining Relationships
382(6)
Defining Customer Service
388(10)
Customer Expectations in the New Millennium
398(4)
Postgame Wrap-Up
402(1)
Discussion Items
403(1)
Learning Enrichment Activities
403(2)
Appendix A: Redbirds FansFirst Plan 2001 405(8)
Appendix B: NCAA Media Credentials Application 413(10)
Endnotes 423(24)
Index 447(10)
About the Authors 457

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