Professionalism in Health Care

by ;
Edition: 5th
Format: Paperback
Pub. Date: 2016-06-08
Publisher(s): Pearson
  • Free Shipping Icon

    Free Shipping on All Orders!

    *excludes Marketplace items.

  • Buyback Icon We Buy This Book Back!
    In-Store Credit: $23.63
    Check/Direct Deposit: $22.50
    PayPal: $22.50
  • Complimentary 7-Day eTextbook Access - Read more
    When you rent or buy this book, you will receive complimentary 7-day online access to the eTextbook version from your PC, Mac, tablet, or smartphone. Feature not included on Marketplace Items.
List Price: $93.32

Buy New

In Stock

Buy Used

In Stock

Rent Textbook

Select for Price
There was a problem. Please try again later.

Rent Digital

Online: 1825 day access
Downloadable: Lifetime Access

This item is being sold by an Individual Seller and will not ship from the Online Bookstore's warehouse. The Seller must confirm the order within two business days. If the Seller refuses to sell or fails to confirm within this time frame, then the order is cancelled.

Please be sure to read the Description offered by the Seller.


A balanced introduction to the standards and skills needed to succeed in health care

Professionalism in Health Care: A Primer for Career Success is a full-color, engaging, conversational text that helps students understand the common professional standards that all health care workers need to provide excellent care and service. It brings together complete coverage of these and other crucial soft skills: work ethic, character, relationships, teamwork, communication and etiquette, honesty, cultural competence, personal image, and personal health and wellness.

Revised and improved throughout, this edition gives students a clear understanding of where they fit in the changing health care system, why patient satisfaction is more important than ever, how to behave with the professionalism that both employers and patients demand, and how to move forward in their own careers.

Also available with MyHealthProfessionsLab
MyHealthProfessionsLab is an online homework, tutorial, and assessment program designed to work with this text to engage students and improve results. Interactive activities allow for students to become self-aware, role play, and prepare for future interviews and on-the-job interactions. Within its structured environment, students gain knowledge that will carry through to their professional careers.

Note: You are purchasing a standalone product; MyHealthProfessionsLab does not come packaged with this content. Students, if interested in purchasing this title with MyHealthProfessionsLab, ask your instructor for the correct package ISBN and Course ID. Instructors, contact your Pearson representative for more information.

If you would like to purchase both the physical text and MyHealthProfessionsLab, search for:

013445880X / 9780134458809 Professionalism in Health Care Plus NEW MyHealthProfessionsLab with Pearson eText--Access Card Package, 5e package consists of:

  • 0134294009 / 9780134294001 MyHealthProfessionsLab -- Access Card -- for Professionalism in Health Care
  • 0134415671 / 9780134415673 Professionalism in Health Care

Author Biography

Sherry Makely, PhD, RT(R) Textbook Author
Dr. Makely created and managed health sciences educational programs and workforce development initiatives in hospitals and universities for more than 42 years. She has a bachelor’s degree in Radiologic Technology, a master’s degree in Education, and a doctorate degree in Human Resources. Dr. Makely served as Director of Education for the School of Radiologic Science, and Manager of the Employee Education and Development Department for Methodist Hospital, Clarian Health, and Indiana University Health for 38 years. She has authored textbooks on professionalism for health care workers for more than 15 years for Pearson Education.

Vanessa J. Austin, RMA, AHI, (AMT), M.Ed. Contributing Author, Chapter Seven: The Practicum Experience
With more than 20 years experience as a Medical Assistant, Clinical Education Coordinator, and Program Director, Ms. Austin serves as Medical Assistant Instructor for Ross Medical Education in Cincinnati, Ohio. With a bachelor’s degree in Health Care Management and a master’s degree in Higher Education, she served as President of the Indiana State Society of American Medical Technologists and gives presentations on Professionalism in Health Care for state and national medical assisting conferences.

Quay Kester, PhD Content Contributor, Chapter Five: Cultural Competence
Dr. Quay Kester, President of Evoke Communications, specializes in diversity and inclusion initiatives to build cultural competence and confidence in health care, academic, and corporate organizations. Her avid commitment to learning about cultures and customs has taken her around the world and within various economies. Her national and international experience makes her a sought after speaker, leader, and facilitator. Dr. Kester has served as adjunct faculty at Indiana University, DePauw University, and as Visiting Professor at the University of Cape Coast, Ghana. With a doctorate degree from Indiana University, she is a Master Practitioner of Neurolinguistic Programming and a Certified Medical Illustrator. She serves on numerous boards including the Diversity Roundtable of Central Indiana.

Table of Contents

Preface xi
Reviewers xv
About the Authors xvii
Acknowledgments xix
Health Care Professionals xx
Introduction xxi
Chapter One The Health Care Industry and Your Role 1
Working in Health Care 2
Health Care as a Business 6
Impact of the Baby Boomer Population 8
Improving the Nation’s Health Care System 9
Health Care Reform and the Affordable Care Act 10
Quality Improvement 12
Patient Safety 15
Workforce Supply and Demand 17
Electronic Health Records 19
Advancements in Technology 22
The Big Picture and Where You Fit In 24
Learning Activities 28
Chapter Two Your Work Ethic and Performance 30
Making a Commitment to Your Job 31
Interdependence 32
Self-Awareness 34
Critical Thinking 35
Developing a Strong Work Ethic 37
Attendance and Punctuality 38
Reliability and Accountability 39
Attitude and Enthusiasm 40
Competence and Quality of Work 42
Compliance 44
Inappropriate Behavior 48
Representing Your Employer 49
Evaluating Your Performance 50
Learning Activities 55
Chapter Three Personal Traits of the Health Care Professional 58
Character and Personal Values 59
Character Traits 60
Reputation 62
Judgment 64
Conscience 66
Trust 68
Honesty 68
Ethics 71
Legal Issues and Implications 73
Criminal and Civil Law 73
Professional Standards of Care, Scope of Practice, and Professional Ethics 73
Medical Liability 74
Other Legal Issues 76
Ethical, Moral, and Legal Dilemmas 80
Learning Activities 82
Chapter Four Relationships, Teamwork, and Communication Skills 85
Interpersonal Relationships 86
Coworkers as Customers 86
Inclusion and Friendliness 87
Loyalty 88
Cooperation 89
Etiquette and Manners 91
Teams and Teamwork 95
Types of Teams 95
Group Norms 97
Consensus 98
Communication Skills 99
Elements of Communication 99
Factors That Influence Your Communication with Other People 102
Barriers to Communication 103
Communication Styles and Conflict Resolution 105
Communication Technologies 110
Written Communication 115
Public Speaking and Presentation Skills 117
Learning Activities 121
Chapter Five Cultural Competence and Patient Care 124
Diversity and Cultural Competence 125
Diversity and Culture 125
Cultural Competence 128
Personality Preferences 132
Generational Differences 133
Respecting Differences 136
Working with Patients 137
Patient Rights and Responsibilities 137
Customer Service 142
The Patient Experience 143
Being There for Patients 144
Patient Visitors 147
Working with Doctors, Guests,
and Vendors 151
Learning Activities 154
Chapter Six Professionalism and Your Personal Life 157
Personal Image 158
Appearance and Grooming 158
Dress Code Standards 159
Stereotypes 162
Personal Habits 162
Language and Grammar 163
Maintaining Professionalism After Hours 164
Personal Health and Wellness 168
Employee Wellness Programs 171
Personal Risk Factors 172
Personal Management Skills 173
Time Management 173
Personal Financial Management 173
Stress Management 174
Managing Change 177
Learning Activities 180
Chapter Seven The Practicum Experience 183
The Purpose of a Practicum 184
The Benefits of a Practicum Experience 184
Students Compared to Employees 184
Identifying Preferences 184
How Your Performance Will Be Evaluated 186
Preparing for Your Practicum 187
Pre-Practicum Observations and Research 187
During Your Practicum 188
Keeping a Journal 188
Protocol 189
Privacy and Confidentiality 190
Samples 192
Office Politics 193
More Than One Right Way 193
Initiative 194
Language 195
Teamwork 196
Patient Preferences 196
Personal Issues 197
Ensuring Success on Your Practicum 198
At the End of Your Practicum 199
Learning Activities 201
Chapter Eight Employment and Professional Development 203
Job-Seeking Skills 204
Identifying Occupational Preferences 204
Finding Employment Information 205
Applying for Jobs 208
Résumés 208
Cover Letters 209
References 210
Job Applications 211
Preemployment Assessments 214
Verifying Qualifications 214
Interviews and Job Offers 215
Preparing for an Interview 215
Participating in an Interview 217
After the Interview 224
Considering Job Offers 224
Professional Development 225
The Need for Professional Development 227
Developing Leadership Skills 228
Ways to Develop Leadership Skills 231
Participating in Professional Associations 231
Planning for Career Advancement 232
Learning Activities 236
Closing Thoughts 239
A: Sample Job Description 243
B: Sample Performance Evaluation 245
C: Sample Résumé 249
D: Sample Résumé Cover Letter 250
E: Sample Job Application Form 251
F: Sample Interview Follow-Up Letter 255
G: Sample Practicum Journal 256
H: Sample Practicum Thank-You Letter 258
Glossary of Terms 259
Index 269

An electronic version of this book is available through VitalSource.

This book is viewable on PC, Mac, iPhone, iPad, iPod Touch, and most smartphones.

By purchasing, you will be able to view this book online, as well as download it, for the chosen number of days.

A downloadable version of this book is available through the eCampus Reader or compatible Adobe readers.

Applications are available on iOS, Android, PC, Mac, and Windows Mobile platforms.

Please view the compatibility matrix prior to purchase.