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Summary
This title responds to the growing importance of performance measurement within political and administrative agendas. It looks at the effects of performance measurement on organizations, its risks and limitations and proposes new and positive ways in which measuring performance can be used. This is an excellent addition to the subject area, which is becoming more and more widely taught on management and administration courses worldwide.
Author Biography
Hans de Bruijn is Professor of Organization and Management at the Department of Policy, Organization and Management, Delft University of Technology, The Netherlands.
Table of Contents
|
vii | ||||
| Acknowledgement | ix | ||||
| PART I | 1 | (52) | |||
|
3 | (18) | |||
|
21 | (20) | |||
|
41 | (12) | |||
| PART II | 53 | (60) | |||
|
55 | (10) | |||
|
65 | (16) | |||
|
81 | (14) | |||
|
95 | (18) | |||
| PART III | 113 | (8) | |||
|
115 | (6) | |||
| Notes | 121 | (6) | |||
| Index | 127 |
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