The UK’s bestselling book on logistics and supply chain management – over 100,000 copies sold.

Effective development and management of supply chain networks helps businesses cut costs and enhance customer value. This updated 5th edition is a clear guide to all the key topics in an integrated approach to supply chains.

As well as new and updated examples and case studies, there are two new chapters:

Routes to Market: Many companies now have to manage multiple distribution channels - this chapter covers strategic issues on how companies “go to market” along with the cost implications of using alternative channels.

Service Logistics: As companies begin to sell performance rather than physical product, this chapter explores the implications for logistics management as the need to provide higher levels of service and customer support becomes ever more critical.

Martin Christopher is Emeritus Professor of Marketing & Logistics at Cranfield School of Management. He also chairs the Advisory Board of the internationally renowned Centre for Logistics and Supply Chain Management.

Martin’s work in the field has gained international recognition & he's a regular contributor to conferences and workshops around the world.

 Preface

About the Author

Chapter 1 - Logistics, the Supply Chain and Competitive Strategy

Chapter 2 - Delivering Customer Value

Chapter 3 -Going to Market

Chapter 4 - Measuring Logistics Costs and Performance

Chapter 5 - Matching Supply and Demand

Chapter 6 - Creating the Responsive Supply Chain

Chapter 7 - Strategic Lead-Time Management

Chapter 8 - The Synchronous Supply Chain

Chapter 9 - Complexity and the Supply Chain

Chapter 10 - Managing the Global Pipeline

Chapter 11 - Service Logistics

Chapter 12 - Managing Risk in the Supply Chain

Chapter 13 - The Era of Network Competition

Chapter 14 - Overcoming the Barriers to Supply Chain Integration

Chapter 15 - The Sustainable Supply Chain

Chapter 16 - The Supply Chain of the Future