Information and Communication Technologies in Action: Linking Theories and Narratives of Practice

by ;
Edition: 1st
Format: Paperback
Pub. Date: 2008-01-18
Publisher(s): Routledge
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Summary

This book combines 20 stories from a variety of organizations with a selection of nine theories, both mainstream and emerging. The stories introduce readers to individuals talking about how they communicate today via information and communication technologies (ICTs) in business or organizational contexts. The theories, presented in accessible language, illuminate the implicit patterns in these stories. This book demonstrates how and why these technologies are used under myriad circumstances.

Table of Contents

Preface
Introductionp. xiii
Stories as Sources of Informationp. xvi
The Narrative Approachp. xvi
Concepts in the book Practical Questionsp. xviii
Stories/Concepts Storyp. xx
Summariesp. xxii
Media Choice and ICT Usep. 27
Determinism or Social Construction?p. 27
Technological Determinism: Richness and Conscious Choicep. 28
Figure 1-1: Visual Representation of Media Richness Theoryp. 28
The Social Construction of ICTsp. 30
Figure 1-2: Social Influence Modelp. 30
Figure 1-3: Dual Capacity Modelp. 31
Comparing Deterministic and Social Constructionist Perspectivesp. 33
Pulling Theory Together to Guide an Understanding of Narratives of ICT Usep. 34
The Role of Credibility and Trust in ICT Studies: Understanding the Source, Message, Media, and Audiencep. 37
Source Credibilityp. 37
Message Credibilityp. 40
Media Credibilityp. 41
Audience Considerationsp. 42
Fluid Model Depicting Credibility Considerationsp. 42
Relating Theory to Practicep. 43
Figure 2-1: Factors Affecting Overall Perceptions of Credibilityp. 43
Rogers' Diffusion of Innovationsp. 47
Figure 3-1: Rate of Adoptionp. 48
Opinion Leadership and Peer Leadershipp. 49
Examining ICTs as an Innovation in Norway and the U.S.p. 50
The Relativity and Uncertainty of Innovations
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