Excellence in Business Communication

by ;
Edition: 5th
Format: Paperback
Pub. Date: 2002-01-01
Publisher(s): Prentice Hall
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Offers business communication experience in every chapter through real-world on the job simulations featuring actual companies. For anyone who wants to communicate more effectively in the business environment. Softcover.

Table of Contents

Preface xv
Part I Foundations of Business Communication 1(70)
Understanding Business Communication
Communicating in Teams: Collaboration, Listening, Nonverbal, and Meeting Skills
Communicating Interculturally
Part II The Three-Step Writing Process 71(88)
Planning Business Messages
Writing Business Messages
Completing Business Messages
Part III Letters, Memos, E-Mail, and Other Brief Messages 159(110)
Writing Routine, Good-News, and Goodwill Messages
Writing Bad-News Messages
Writing Persuasive Messages
Part IV Reports and Oral Presentations 269(162)
Planning Business Reports and Proposals
Writing Business Reports and Proposals
Completing Formal Business Reports and Proposals
Giving Speeches and Oral Presentations
Part V Employment Messages 431(60)
Writing Resumes and Application Letters
Interviewing for Employment and Following Up
Appendix A Format and Layout of Business Documents 491(22)
Appendix B Documentation of Report Sources 513(6)
Appendix C Fundamentals of Grammar and Usage 519(18)
Appendix D Correction Symbols 537
References 1(1)
Acknowledgments 1
Name/Organization/Brand/Company Index 11(6)
Subject Index 17

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